Frequently Asked Questions
Everything you need to know about bringing quality home.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for home goods?
We offer a 30-day return window for all unused items in their original packaging. Please note that a small restocking fee may apply to oversized furniture items.
Do you offer international shipping?
Currently, Waters Co ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are your products covered by a warranty?
Yes, all our home products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger purchases.